Frequently Asked Questions
How long will my order take?
We usually say to allow 2-3 weeks for personalised items, however if it's a gift and you need it by a particular deadline, just state the deadline in the notes section when you check out.
If you have an urgent last minute request and need it the next day, then just give us a call and we will see what we can do! (Please note: There may be an additional charge)
For bespoke items such as wedding and engagement rings please allow up to 8-12 weeks before the wedding or proposal just to allow plenty of time. However if you have an urgent enquiry just give us a call and we will see what we can do for you!
Can I collect my order?
Yes, you are welcome to collect your order from our Boutique, please us this link to arrange a time for your collection. https://calendly.com/emmahedleyltd/jewellery-collection
Where do I input the message I'd like on my personalised jewellery?
When you go to check out, there is a notes section where you can type in the message that you'd like stamping onto the jewellery.
Please double check the spelling and clearly state if you'd like it stamping in a particular layout.
Can I have my lyric bangle or lyric ring resized?
Yes we can do that for you! To resize a lyric bangle it will be £15 + £6.95 special delivery postage.
To resize a lyric ring it will be £10 + £6.95 special delivery.
When you send us the jewellery, please send it via special delivery, as this is the only safely insured method of postage. Or give us a call to arrange dropping it of at our studio.
Do you repair jewellery?
We only repair jewellery that we have made.
To restring a bracelet it is £4.50 + £6.95 postage.
Any other enquiries please let us know.