Frequently Asked Questions
How long will my order take?
Ready to wear jewellery
For ready to wear jewellery such as Gifts these can be dispatched within a few days, sent via next day special Delivery.
For bespoke items such as wedding and engagement rings that have been made using your own sentimental gold and diamonds please allow up to 8-12 weeks to allow plenty of time. Especially if it's before your wedding or for an engagement proposal.
However if you have an urgent enquiry just give us a call and we will see what we can do for you! As depending on the simplicity of the design we may be able to fast track it for you.
We usually say to allow 2-3 weeks for personalised items, however if it's a gift and you need it by a particular deadline, just state the deadline in the notes section when you check out as this could be turned around within a week.
If you have an urgent last minute request and need it the next day, then just give us a call and we will see what we can do! (Please note: There may be an additional charge)
How much does a bespoke engagement ring cost?
Our Bespoke Experience start from around £2000 including VAT, however If you have a particular budget in mind we can help tailor the stone options to suit you! Read our blog post here for more detailed information.
Have you got any affordable engagement rings for people on a tight budget?
We have a beautiful ready to wear engagement ring collection of Petite Designs that start from around £720 that can be adapted easily to suit your style or budget by changing the colour of the gemstones or diamonds.
How much is a solitaire single stone engagement ring?
If you'd like a classic single stone diamond ring, They will start from around £900 upwards for a new ring or if we have any available you may find a vintage solitaire for less. The price will vary depending on the choice of diamond. The beauty is, that by adjusting the size, colour, cut or clarity, you can tailor the cost to suit your budget!
You can also choose between natural, Lab grown or salt and pepper diamonds. This means by adjusting one or more of these variations you can get more for your money!
Why shouldn't I choose an Emerald or Opal engagement ring?
Emeralds and opals are best used in occasional wear jewellery, or items that won't get knocked very often. Such as earrings or pendants. As they can break or chip very easily. Engagement rings need to be made with stones that are strong enough to be worn every day!
Which stones are best to use in an engagement ring?
It's best to use gemstones with a MOHS hardness of 7 or above. Such as Diamonds Sapphires, Ruby, Tourmaline, Spinel, Moissanite or Alexandrite. These stones come in a variety of beautiful shades of the rainbow, they are strong enough to withstand daily wear and will maintain their colour and sparkle!
Can you re use my gemstones and diamonds?
Yes! We can remove and re use any sentimental precious stones.
Please be aware that we take extra care when handling your sentimental items, however there is a small chance that when the stones are taken out of their original setting they could be chipped or damaged. Depending on how they have been set. This will also depend on the type of stones, as some are softer than others. If any do get chipped they can be re polished by a professional stone cutter. Or the new setting could be positioned to utilize the stone as it is, avoiding wastage.
Can you melt down a gold chain?
It's best not to melt chains as every link has solder on it. This can make the gold patchy and brittle. Odd earrings, rings, bangles or pendants are best for melting down. Have you seen our Melted Collection? These can be made with your sentimental gold.
Can I mix different sentimental metals together?
It's best to melt the same colour and ct of metals together, for example if you mix 9ct and 18ct gold together, the item will be marked down by the assay office as 9ct gold. Losing some of the metal value. You can't melt platinum with gold. You could use different coloured metals in the design by making the head or setting in a different coloured metal to the shank!
Can you reuse my old silver jewellery?
We don't melt down sentimental silver Jewellery, due to the processing cost and time involved. It is more cost effective to use freshly processed recycled silver. We can scrap silver items to be deducted from the balance of a new piece of jewellery. However you may be better off selling your silver jewellery items online to get a better return.
Can I collect my order?
Yes, you are welcome to collect your order here is the booking link to arrange your collection. If you need to arrange a different location or date we will send you a collection link directly.
Where do I input the message I'd like on my personalised jewellery?
When you go to check out, there is a notes section where you can type in the message that you'd like stamping onto the jewellery.
Please double check the spelling and clearly state if you'd like it stamping in a particular layout.
Can I have my lyric bangle or lyric ring resized?
Yes we can do that for you! To resize a lyric bangle it will be £15 + £8.50 special delivery postage.
To resize a lyric ring it will be £10 + £8.50 special delivery.
When you send us the jewellery, please send it via special delivery, as this is the only safely insured method of postage. Or give us a call to arrange dropping it of at our studio.
Do you repair jewellery?
We don't repair jewellery however if you live in or around Newcastle Upon Tyne we recommend taking any jewellery repairs to K and E jewellery workshop at Blackfriars.
Can I visit your studio?
Our studio is not currently open to the public, instead our consultations take place in beautiful meeting places around the city! If you'd like to get in touch to book a consultation to discuss a bespoke design please use the link below:
How do you price up a custom made wedding or engagement ring?
There are numerous elements that we have to include when making a bespoke engagement ring. Such as;
The number of gemstones and or diamonds (The prices vary per stone)
3d wax printing
Metal weight (this will vary depending on the chosen metal, the width and finger size)
Stone setting per stone
Other costs if we are re casting your sentimental jewellery
Metal Can Charge (to keep your sentimental metal separate to any other metal in the casting process)
Button (A certain amount of metal is required when casting, to push the metal into the mould. If more metal is needed a button charge is added)
We will take all of this into consideration and give you a rough estimate at the start of the process, then we help guide you through the process to suit your budget.
Once we've identified the exact stone choices and we've done the final CAD design. Then we can give you a more accurate estimate based on the more accurate weight of the design.
Did you know?
Gold is charged by weight, and the metal prices fluctuate twice a day!
So the finger size and width of a design or adding extra stones will increase the amount of metal needed.
This way we can adjust the final balance if the metal weight or price changes once the ring is cast.