Payment and Delivery Information
We use Royal Mail Special Delivery, which usually arrives the next working day by 1 pm. We insure it for the relevant value, anything worth over £2500, the extra value is covered by our business insurance.
If you are sending us any sentimental jewellery for re design, please use Royal Mail Special Delivery and insure it for the relevant value. If it is worth more than £2500 you may wish to drop it off in person or arrange collection.
If an item is in stock it will be dispatched within 3-4 working days. If an item is not in stock please be aware that all of our items are handmade to order by highly skilled crafts people. (just let us know if you have a particular deadline in mind and we will do our best to meet that wherever possible!)
If it is a completely bespoke piece it could take 8-12 weeks for your finished item to be delivered, or more depending on the complexity of the design. We will keep you up to date with the progress and will email you to let you know when your item is ready and being dispatched or ready for collection.
We ship worldwide using Royal Mail International Tracked and Signed. Our international shipping costs £10.50 for silver items, fine jewellery Items vary depending on the country and item value, a recent International Tracked and signed for parcel was £120 for a £2000 ring. Please contact us to price up your delivery.
Delivery times are an estimated 5 - 9 days from dispatch. Please note we may need to make your item from scratch so this is the estimated delivery once your item has been made and dispatched. We will email you when your item is ready and on its way.
If you have a specific deadline, or have left it a little late then please just call us when you place the order to let us know and we will see what we can do to help! Our contact number is: 07887555496
Important information about foreign shipping
Tolls, taxes, and other fees not indicated in the total price may apply to international shipments.
- Credit Card
We accept all major credit and debit cards via Stripe
- PayPal (including credit card, debit card, and bank transfer)
By choosing this payment method you will be automatically directed to PayPal's site in the next step. When you've entered your information there, you'll be brought back to this store to complete your order.
- Payment in Advance
Please call us to take a card payment over the phone or request our BACS details if you prefer to do a direct transfer.
- Local Pickup
If you would like to pay by cash and collect your order in person, please just give us a call to arrange a suitable time and date.