emmahedley
Gift Vouchers
With one of our Gift Vouchers, your loved one can choose an item from one of our collections, or commission a bespoke item exactly to their specification! Either completely from scratch or incorporating some of their own sentimental jewellery. The possibilities are endless!
If you would like a specific amount adding to your Gift Voucher, then just let us know using the contact form below. Or select one of the amounts from the drop box below.
(Use the discount code: POSTAGE to reduce the postage cost to Royal Mail 1st class signed for.)
UK Delivery
We offer free shipping on fine jewellery items over £500
We use Royal Mail Special Delivery, which usually arrives the next working day by 1 pm. We insure it for the relevant value, anything worth over £2500, the extra value is covered by our business insurance.
If you are sending us any sentimental jewellery for re design, please use Royal Mail Special Delivery and insure it for the relevant value. If it is worth more than £2500 you may wish to drop it off in person or arrange collection.
If an item is in stock it will be dispatched within 3-4 working days. If an item is not in stock please be aware that all of our items are handmade to order by highly skilled crafts people. Please allow 4-5 weeks for wedding rings and 5-8 weeks for stone set items (just let us know if you have a particular deadline in mind and we will do our best to meet that wherever possible!)
If you would like slight customisation on one of our designs please allow an extra couple of weeks while we source the perfect stones for you.
If it is a completely bespoke piece it could take 8-12 weeks for your finished item to be delivered, or more depending on the complexity of the design. We will keep you up to date with the progress and will email you to let you know when your item is ready and being dispatched or ready for collection.
International Delivery
We ship worldwide using Royal Mail International Tracked and Signed. Our international shipping costs £10.50 for items up to £499.
We offer free shipping on fine jewellery items over £500 using International Tracked and signed for.
Delivery times are an estimated 5 - 9 days from dispatch. Please note we may need to make your item from scratch so this is the estimated delivery once your item has been made and dispatched. We will email you when your item is ready and on its way.
If you have a specific deadline, or have left it a little late then please just call us when you place the order to let us know and we will see what we can do to help! Our contact number is: +44 7887555496
Important information about foreign shipping
Tolls, taxes, and other fees not indicated in the total price may apply to international shipments.
Payment methods
- Credit Card
We accept all major credit and debit cards via Stripe
- PayPal (including credit card, debit card, and bank transfer)
By choosing this payment method you will be automatically directed to PayPal's site in the next step. When you've entered your information there, you'll be brought back to this store to complete your order.
- Payment in Advance
Please call us to take a card payment over the phone or we can send you an invoice with a link to pay or with our bank details if you prefer to do a direct bank transfer.
- Local Pickup
If you would like to pay by cash and collect your order in person, we will send you a booking link to arrange a collection time.
If you'd like any adjustments to one of our fine jewellery designs please purchase the customised option in the drop down menu.
You are welcome to book a quick chat to discuss the options:
Unique colour combinations
We can send you pictures and videos of the stones for you to choose from, or you can view them in person if you live locally.
We will send you a booking link to pick a consultation time to discuss what you'd like, either via zoom, phone or in person depending on your location.
Please note there may be additional charges if you'd like to scale up the stone sizes or increase the width of the band, we can talk through the options and price them up for you.
Additional charges will be invoiced for separately.
Bespoke Experience
For a completely unique design please purchase the 'Bespoke Experience' consultation to discuss your requirements.
Please note there is limited availability for this service so there may be a waiting list.
