Privacy Policy

This privacy policy sets out how Emma Hedley Jewellery protects, uses and collects any information that you provide through use of this website or interact with any related products or services that require data.

Emma Hedley Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain personal information when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page and advise you to check this page from time to time to ensure that you are happy with any changes.

 

What information do we collect?

We collect personal information about you when you purchase items using www.emmahedley.com, subscribe to our online newsletter, place an order, talk to us via email, comment on blog posts or articles featured on our website, leave product reviews, enter competitions or special promotions or participate in customer surveys. By registering, subscribing or using our services you consent to the use of your personal information in line with this privacy policy.

We may collect the following information:
Your name, email address, phone numbers, home address, shipping and billing address, IP address, purchase history, on www.emmahedley.com and any other information you may give us or that may be required to provide the product or service you have asked for.

What we do with the information we collect

We collect your information for a few important reasons. We use your information only to provide you with the best service we can and to provide the products, service or support you have asked for. We try to keep our shopping experience as personalised as possible and may use your information to support us in doing this. We also use your information to respond to your enquiries or to communicate with you about products and services. We use this information to allow us future conversations with you, where relevant.  We use your information for accounting requirements and internal record keeping. This helps us to trace orders and issue refunds when they are required.

We will never store your payment card details of Paypal account login information. Occasionally, we may ask for your payment details for specific reasons, such as offering returns. 

We collect and ask third parties to collect and share with us anonymised information from visitors to our site and activity on our newsletter and analyse it to get a better understanding of how people interact with our website and newsletter. We do this to help us to offer the best experience possible and to identify trends in interactions with our online services.

If you have signed up to our mailing list and consented to receive emails from Emma Hedley Jewellery, then we may use the information you give us to provide you with personalised and relevant information via email.

Marketing and mailing list

We offer you the opportunity to receive updates, news, promotions, product launches and information about all things Emma Hedley Jewellery through our email mailing list. We will only send you these communications if you proactively consent by opting-in to receive them. If you wish to unsubscribe from these messages, you can do so at any time via any newsletter that you have received from us or by emailing us directly at info@emmahedley.com  

Protecting and controlling your personal information 

We are committed to ensuring that your information is securely processed and stored. committed to ensuring that your information is secure. We have a series of suitable physical, electronic and managerial procedures in place to safeguard and secure the information we collect online. We never share your information with any parties that aren't relevant to us providing the best experience we can.

You have the right to see any and all of the information we hold about you. You also have the right to review and update your personal details. If you would like a copy of your personal information or to update your information, please contact us at info@emmahedley.com. 

If you need to remove the personal information that we hold, then please contact our lovely team on info@emmahedley.com who will be able to help you with your request.

We will never ever sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  

 


Important note concerning data processing in connection with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the responsible body for the data processing that occurs via this website has their basis outside of the European Economic area and Switzerland, then the associated Google Analytics data processing is carried out by Google LLC. Google Ireland Limited and Google LLC. will hereinafter be referred to as “Google”.

Google Analytics uses “cookies”, which are text files saved on the site visitor’s computer, to help the website analyze their use of the site. The information generated by the cookie (including the truncated IP address) about the use of the website will normally be transmitted to and stored by Google.

Google Analytics is used exclusively with the extension "_anonymizeIp ()" on this website. This extension ensures an anonymization of the IP address by truncation and excludes a direct personal reference. Via this extension Google truncates the site visitor’s IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional situations will the site visitor’s full IP address be transmitted to Google servers in the United States and truncated there. The IP address, that is provided by the site visitor’s browser in using Google Analytics will not be merged by Google with other data from Google.

On behalf of the site operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity and to provide other website and internet related services to the site operator (Art. 6 (1)( f) GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization of their data.

Google LLC. has certified their compliance with the EU-U.S. Privacy Shield Framework and on that basis they provides a guarantee to comply with European data protection law. The data sent and linked to the Google Analytics cookies, e.g. user IDs or advertising IDs will be automatically deleted after 50 months. The deletion of data whose retention period has been reached is done automatically once a month.

The website visitor may refuse the use of cookies by selecting the appropriate settings in their browser. The website visitor can also prevent Google from collecting information (including their IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout

The website visitor can prevent data collection via Google Analytics on this website by clicking here. An "Opt-out Cookie" shall then be applied which shall prevent any future collection of the site visitors data when visiting this website.

Further information concerning data processing and use by Google, the settings and deactivation possibilities can be found in the Google Privacy Policy (https://policies.google.com/privacy) as well as in the Google Ads Settings (https://adssettings.google.com/authenticated).


reCAPTCHA

We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google's privacy policy, please visit:https://policies.google.com/privacy?hl=en
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.